This customer was more aware of technical cyber security than the human errors that risk phishing attacks. These property management professionals had yet to realise that a person, even with good intentions or otherwise, could be highly vulnerable to cyber security risks that impact business.
Cyber-attacks cost Australians over 33 billion dollars in the last financial year. This is a real issue with practical implications and surprisingly simple causes, with human error being the predominant cause of breaches. Social engineers exploit human psychology and behaviour to then access buildings, systems and data. Human beings are capable but also make honest mistakes. This property management customer needed their team to become more aware of risks to mitigate cyber threats and improve the organisation’s overall security effectively.