The nature of this customer’s work, including health records and personal information on the vulnerable Australians they support, requires additional caution and protection for their data to ensure it remains private. It is also the reason this document will keep them anonymous.
Their primarily volunteer workforce was largely unaware of the world of cybersecurity and the threats it presents to sensitive information on the digital front. When reviewing processes and data, their CEO determined this was a cause for concern and decided an immediate need for cyber training and protocols was a necessary step the organisation needed to take.
However, with their budget fuelled by community support and their organisation being non-profit, they needed to obtain this crucial knowledge in a cost-effective manner.